Complaints about BY, in connection with his decision to offer free functions of intelligent driving in most of his offer, flooded the well -known Chinese car quality platform. Many customers say they have overpaid for their cars.
On February 11-17 on the portal 12365Auto.com, an external platform for consumer complaints on cars, Over 4,700 complaints about CARS were submitted Reuters said. This is a gigantic increase compared to previous periods. About 150 complaints were submitted in the previous weekwhile There were about 500 in the whole of January.
Cars in BY, including those of the best -selling series Ocean and dynastythey also took The first 10 places on the list published by the platform, which classifies models according to number of complaints received.
What consumers complain about
Most often, customers complain that they overpaid their cars. A typical example is one of the owners hybrid sedan type plug-in seal 06 dm-i, who felt cheated. As the Reuters describes the customer by buying a car, he asked the seller many times whether a newer model would be launched this year. Meanwhile, only half a month after the customer received his brand new car, a new model hit the market with noticeable improvements in the configuration at the same price. In this situation, the client felt cheated and demanded from the company free improvements and other compensation.
The platform showed that the company replied that the company had filed the complaint to the relevant departments of the company.
A side effect of the prolonged price war
As Reuters notes Complaints are one of the side effects. To stay on this difficult market, car manufacturers in the Middle Kingdom constantly lower prices, offer free functions or incentives or introduce new models at a faster rate than other countries.
