Crisis as a catalyst for change
The current period, referred to as “permacrisis”, caused by a series of global events such as the COVID-19 pandemic, the blockade of the Suez Canal, the war in Ukraine and the rising cost of living, presents organizations with challenges that require quick and decisive actions. Operational transformation, consisting of the digitization of processes, the implementation of advanced analytics and artificial intelligence (AI), is becoming not only a necessity but also the key to survival and development.
Poland as a center of talent and innovation During the ABSL conference in Poland, it was emphasized that our country is the ideal place to carry out such transformations. Poland has a rich pool of talents that can drive changes in organizations, both local and those that have their regional centers here. ABSL supports these transformations by promoting the development of new services in service centers and the use of technology and analytics to increase efficiency.
The role of innovators
Innovators, also known as “total reinventors,” are companies that completely revise their go-to-market strategies every two to three years.
They are not afraid to change their product portfolio, use modern technologies and adapt their business models to new realities. Research conducted by Accenture indicates that these companies achieve higher growth rates thanks to their constant pursuit of innovation and adaptation.
Operational Maturity as the Foundation
Operational maturity, defined by the right infrastructure, process management, and continuous service improvement, is the foundation for effective transformation. Companies that achieve a high level of operational maturity are able to respond faster to market changes, better manage data, and make better decisions.
Guidelines for transformation
The transformation process, although complicated, can yield significant benefits if managed well. The key is to identify the so-called
The North Star – the vision that the company is striving for. Then, it is necessary to identify the components necessary to achieve it, such as the right talent, technology, processes and data. It is also important to implement appropriate mechanisms for managing and monitoring progress in order to be able to respond quickly to emerging challenges.
The role of talent in the transformation process cannot be underestimated. It is people with the right technical, process and management skills who are able to not only set the direction, but also effectively implement the set goals. Poland, with its rich pool of qualified specialists, is an excellent place to implement such projects.
