57 percent companies expect difficulties in finding the right employees
57% of BSS companies expect this year. difficulties in obtaining appropriate candidates due to payroll demands and deficiency of specialists and managers.
“The modern business services sector (BSS) maintains its significant participation in the Polish economy. However, growth dynamics is smaller, and 2025 will rather not bring a return to the level of investment from a few years ago. Poland can use this time to strengthen its image as a country offering very high quality for a reasonable price and increasing work productivity” – she assessed in the “Business Services 2025” pay report CEE Executive Director – Enterprise Solutions, Hays Poland Agnieszka Tyszkiewicz.
They want to recruit
“However, the first trailers of improving the situation appear. Forecast for 2025 Economic growth may result in investment recovery. As follows from the study described in our report, 79% of employers from the modern business services sector plan to recruit. Although this will not always be tantamount to creating new jobs, it indicates readiness to maintain the current level of employment. In 2025, the pace of development from 2-3 years will not return, while the improvement of the situation seems to be highly likely ” – added Tyszkiewicz.
As indicated by the Executive Director CEE – Talent Location Strategy Łukasz Grzeszczyk Polska “increasingly loses investment projects strongly focused on cutting costs, because according to some companies their implementation in the country offers too low optimizations. As a consequence, recently, the BSS sector has not been developing as fast as a few years ago. For Poland, our service sector for business should focus more on high-added investments, assuming the implementation of advanced and well-known business processes, creating R&D centers and IT hubs “.
The number of expert roles is growing
He added that the Polish BSS sector is decreasing basic positions, however, the number of expert roles is constantly growing.
Investors who trusted Poland and placed their own here Shared Services Center, They often decide to expand their activities, e.g. a production plant or R&D Center. They are also increasingly transferring to Polish centers a position with an international responsibility scope, and were also given.
How to keep good employees?
The report indicates that the BSS sector labor market in Poland this year. He will not be deprived of challenges.
“The results of the study indicate the need to adapt the recruitment strategies to changing market conditions. Companies may consider increasing the attractiveness of their offers through flexible forms of employment, additional benefits or investments in employee development – so as to be able to keep them in the organization as long as possible. It is also important to build a strong employer brand that will attract The best talents from the market” – we keep reading.
The percentage of BSS companies forecasting increases not exceeding 10% increased by 11 percentage points, compared to the beginning of 2024, while at the same time by 18 percentage points. A group of organizations decreased, which in 2025 plan increases above 10% of the salary base, were also given.
Almost half of the professionals are considering changing work
The report also shows that 48% of BSS sector professionals in the coming months are considering changing work.
“Although they appeared last year Information on full -time reductions and transfers of processes from Poland to other countries, the percentage of employees negatively assessing their professional perspectives for 2025 is relatively low ” – we read further.
The role of artificial intelligence
The report indicates that more simple tasks can be entrusted artificial intelligence (AI), hence – you should expect a reformulation of the concept of centers we know today.
“It is on the burden of potential consequences that the companies’ approach to intelligent automation will depend on. Organizations will divide processes into these low risk, which can be optimized through artificial intelligence, And these high risk, with a key business importance, which will always require mindfulness and verification by a highly qualified specialist, “Agnieszka Kolenda pointed out Executive Director.
She emphasized that AI would release “valuable human capital, which thanks to digital transformation can retrain towards supervising the work of artificial intelligence, improving algorithms and verification of results. Upskilling and reskilling should not be treated as a song of the future, but solutions for now.”
IT process development direction
The report indicates that IT processes constituting one of the pillars of the Polish sector of modern business services are developing in Poland in a more advanced direction. The center of gravity is gradually moved from the common service centers with simple processes in the direction technologically advanced hubs.
“Many of the basic tasks are increasingly transferred to AI, which limits the demand of the sector for employees. For Poland it is a chance to strengthen our reputation as a trustworthy market, on which the necessary competences are available. The evolution of the technological sector for both companies and specialists is a chance to follow trends, raising qualifications and investments in training – not only technical technical combination. The priestly and agile approach is a distinguishing feature of the Polish IT sector in the world.
The HAYS pay report for the modern business services sector is a statement of remuneration levels at over 40 positions, supplemented with conclusions and comments of experts, and the results of the research on the labor market, which was carried out at the end of 2024.
(ISBnews)
